Privacy Policy

lineup of milkshakes

Your Information

We use the information you provide to us in connection with your use of our site, (e.g., name, shipping/billing address, phone number, email address and credit card information) for internal purposes, such as confirming and tracking your order, spotting trends, and informing you about The Milk Shake Factory® products and services. We may contract with, and share and/or cross-reference such information and data with, third parties to provide certain services including, but not limited to, credit card processing, shipping, data management, security and information verification, and promotional services. We may disclose information when required by law, to enforce our site policies, or to protect our rights, property or safety, and/or the rights, property, or safety of any third party. We may also share information with agencies or companies assisting in fraud protection or investigation, but we will not provide information to these agencies or companies for marketing or commercial purposes.


Your Credit Card Number

We do not store your credit card information, nor do we have access to your credit card number. All credit card data is processed by a PCI-compliant third party payment processor.


Your Email Address

The Milk Shake Factory® will not sell your email address. We will not contact you with promotional email unless you opt-in to our email list. We use your email address to send you transactional email messages. Transactional email messages include: Order Confirmation, Shipment Notification, Delivery Notification, Request for Product Reviews, and any other email communication needed to facilitate your order. You will be given the option to add your email address to our mailing list when you place your order. We suggest you do, because we give out discount coupons and announce sales from our mailing list. You can unsubscribe from our marketing email list at any time.​

Your Phone Number

We only call our customers if it is necessary to ask a question about an order. We do not sell or rent your phone number. We do not like getting sales calls, and we will not subject our customers to it.


Your Physical Address and Contact Information

Contact information from the order form is used to send orders, information and promotions from The Milk Shake Factory®.


Your Web Browser

While you are using our site we may record your preferences and browsing history to our database. This information is used so that we may better serve you via our website and/or third party websites. This data may be used to recognize you when you visit our site and to promote products similar to products you have ordered in the past. Your preferences are collected and you are recognized via cookies that are placed on your web browser. The Milk Shake Factory® places cookies on your browser through Google Analytics as well as some third party advertising companies.​

You can opt out from Google Serving ads based on your actions on and other sites by going to the Google Ads Preferences Manager. You can also install the Google Analytics Opt-out Browser Add-on as well.


California Shine the Light Law

Under California’s “Shine the Light” law, California residents who provide personal information in obtaining products or services for personal, family or household use are entitled to request and obtain, once per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information from us, please use the Contact Us link on the site, write “Request for California Privacy Information” on the subject line of your message, and we will send you a reply email containing the requested information. Not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

Our website does not respond to “do not track” requests.


Consent to Processing of Information in the United States

Notwithstanding your country of origin, or country, state and/or province of residence, by utilizing our site and/or directly providing personal information to us, you hereby agree to and acknowledge your understanding of the terms of this Privacy Policy, and consent to have your personal data transferred to and processed in the United States and/or in other jurisdictions as determined by us.



We do not knowingly collect personally-identifiable information from children under the age of thirteen (13). The site is not directed at children under the age of thirteen (13), and by using the site, you represent that you are not under the age of thirteen (13).


Right to Transfer

Notwithstanding anything to the contrary set forth in this Privacy Policy, The Milk Shake Factory® reserves the right to disclose and/or transfer your personal information to a third party in connection with a proposed or actual purchase, sale, merger, or any other type of acquisition or financing of all or any portion of the business of The Milk Shake Factory®.



If we change our Privacy Policy, we will inform you by posting the revised Privacy Policy on our site, noting the date of revision. Your continued use of our site after such change constitutes your consent to be bound by the revised Privacy Policy.

Last modified: June 2, 2020


Milkshake Factory Pittsburgh Penguins 2022-2023 10 Days of Giveaways




1. ELIGIBILITY: Milkshake Factory – Pittsburgh Penguins 10 Days of Giveaways Sweepstakes (the “Sweepstakes”) is open only to legal residents of Pennsylvania residing within seventy-five (75) miles of PPG Paints Arena in Pittsburgh, PA, who are at least eighteen (18) years of age at the time of entry. Void in all other jurisdictions and where prohibited by law. Employees, contractors, directors, agents and officers of Pittsburgh Penguins LP (“Sponsor”) and its parent, affiliates (including without limitation the National Hockey League (“NHL”) and all other member teams), subsidiaries, divisions, franchisees, distributors, sales representatives, consultants, sub-contractors, suppliers, legal counsel, retailers, advertising, public relations, promotional, fulfillment and marketing agencies, and all other service agencies involved with the Sweepstakes, and members of their immediate families (spouse, parents, children, siblings and each of their respective spouses) and household members of each such employee are not eligible to participate. By participating, entrants agree to these Official Rules and the decisions of the Sponsor, which are final and binding in all matters relating to this Sweepstakes. Winning a Prize (as defined below) is contingent upon fulfilling all requirements set forth herein.


2. TIMING: The Sweepstakes period begins on March 17, 2023 at 12:00:01 p.m. Eastern Daylight Time Time (“EDT”) and ends on March 27, 2023 at 11:59:59 a.m. EDT (the “Sweepstakes Period”). Entry Period Starts at 12:01 p.m. ET Ends at 11:59 a.m. ET

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Period 10



3. During the Sweepstakes Period, follow @themilkshakefactory and comment on the 10 Days of Giveaways post tagging another account. Entries may or may not be acknowledged, in Sponsor’s sole discretion. If you do not have Instagram, you can create an account for free by downloading the mobile app or visiting Your account must be set to “public” during the Sweepstakes Period. Entries must not infringe any third-party’s rights; must be suitable for publication (i.e., may not be obscene or indecent); must not contain obscene or pornographic material; may not contain defamatory statements; may not invade privacy, publicity or other rights of any person, firm or entity; may not in any other way violate applicable laws and regulations; may not contain any reference to any third party trademarks, names, or third party logos; and may not infringe any copyrighted works owned by third parties. If your entry includes any person other than the entrant, the entrant must receive express consent from that individual to include them in the Post for the purpose of this Sweepstakes, and entrant agrees to provide any necessary documentation evidencing such consent as requested by the Pittsburgh Penguins or Sponsor. All entries will be reviewed for content eligibility and compliance with these Official Rules. LIMIT: ONE (1) ENTRY PER PERSON. Entries received before or after the Sweepstakes Period will not be accepted or be eligible to win the Prize. Multiple entrants are not permitted to share an email address or Instagram account. Any attempt by any entrant to obtain more than the stated number of entries by using multiple/different email accounts, identities, registrations and logins, or any other methods will void that entrant’s entries and that entrant may be disqualified from the entire Sweepstakes. Use of any automated system to participate is prohibited and will result in disqualification. In the event of a dispute as to any registration, the authorized account holder of the email account used to register the Instagram account will be deemed to be the registrant or player. The “authorized account holder” is the natural person assigned an email address by an Internet access provider, online service provider or other organization responsible for assigning email addresses for the domain associated with the submitted address. The potential winner may be required to show proof of being the authorized account holder of the account associated with the winning entry.


4. WINNER SELECTION: Sponsor will randomly select one (1) potential winner from among all eligible entries received during each Sweepstakes Period. AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE SWEEPSTAKES SHOULD SO INDICATE, UNLESS AND UNTIL ENTRANT’S ELIGIBILITY AND COMPLIANCE WITH THE OFFICIAL RULES HAVE BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE. The potential winners will be notified by direct message. The potential winners will be subject to verification of eligibility, and may be required to sign and return an Affidavit of Eligibility/Release of Liability/Prize Acceptance Form (“Release”) within twenty-four (24) hours of the date notice or attempted notice is sent in order to claim the Prize. If a potential winner cannot be reached (regardless of reason), there is a return of any Prize notification as undeliverable, or fails to provide the Release within the requested time period (if applicable), or is disqualified for any other reason, the potential winner forfeits the Prize and Sponsor will award the Prize to an alternate winner selected by a random drawing from among all remaining eligible entries received. Only one (1) alternative drawing will be held in Sponsor’s discretion, after which the Prize will remain unawarded. Upon disqualification, no further compensation will be given. Failure to comply with any term or condition in these Official Rules may result in disqualification at Sponsor’s sole discretion. Odds of winning the Prize as set forth in Section 5 below will depend upon the total number of eligible entries received.


5. PRIZES & APPROXIMATE RETAIL VALUES: The following prizes will be awarded for each period of the sweepstakes:

  • Period 1: MSF Gift Card – ARV $25
  • Period 2: Peanut Butter Lovers Basket (PB Toffee Bark, PB Pretzel Bites, PB Pretzel) – ARV $30
  • Period 3: Signed Jake Guentzel Mini Helmet & Pen’s Ballcap – ARV $100
  • Period 4: Pretzel Lovers Basket (Pretzel Bites & Pretzel Caramel Bark) – ARV $30
  • Period 5: Signed Evgeni Malkin Hockey Puck, Pen’s Crunch, & Pen’s Pop – ARV $100
  • Period 6: Cookie Lovers Basket (Cookies & Cream, Cookie Bark, Cookies & Cream Bark) – ARV $30
  • Period 7: $50 MSF Gift Card – ARV $50
  • Period 8: Signed Jake Guentzel Hockey Puck, Pen’s Crunch, & Pen’s Pop – ARV $100
  • Period 9: Signed Evgeni Malkin NHL Jersey – ARV $300
  • Period 10: Signed Jake Guentzel NHL Jersey – ARV $300

Total ARV of all Prizes to be awarded in the Sweepstakes: –$1,065.

Prize Restrictions: No cash or other substitution or exchange of Prize is permitted, except by Sponsor as set forth below. Additional terms and conditions may apply to Prize; see back of tickets for applicable details. Games are subject to, among other things, delay, postponement, rescheduling and cancellation by game coordinators. All federal, state and local taxes are the sole responsibility of winners. Prize consists of only those items specifically stated as part of the Prize. All expenses and costs associated with the acceptance or use of the Prize that are not expressly specified in these Official Rules as being part of the Prize are the sole responsibility of the winner. Sponsor reserves the right to substitute the Prize (or portion thereof) with a prize of equal or greater value in its sole discretion. Sponsor will not replace any lost or stolen Prize items. Winners agree that the Prize is personal to the winners and their guests, and may not be sold, resold, auctioned, bartered, assigned, exchanged, placed in commerce, transferred, given away, donated or otherwise conveyed. Winners will not receive compensation from Sponsor for Prize items that the winners are unable to use. If required by law, each winner will be issued a 1099 tax form for the Prize value.


6. PUBLICITY: Acceptance of the Prize constitutes permission to the Sponsor and its agents to use the winner’s name and/or likenesses, Prize information, photograph, voice, and comments for purposes of advertising and trade without further notice, permission, or compensation, unless prohibited by law.


7. NHL RULES: These Official Rules shall in all respects be subject to and subordinate to each of the following, as such may be amended from time to time: (a) the NHL Constitution; (b) the NHL By-laws; (c) all other rules, regulations and policies of the NHL and the resolutions of its Board of Governors; (d) any collective bargaining agreement between the NHL and/or its member clubs and other parties; (e) all consent decrees and settlement agreements entered into, between or among the NHL and its member clubs or the NHL, NHL member clubs and/or other persons in furtherance of NHL business or interests or as otherwise authorized directly or indirectly by the NHL Board of Governors, the NHL Commissioner, or the NHL Constitution; (f) any television or cable, radio, or other media network agreements between the NHL and third parties; and (g) any national corporate marketing, licensing, sponsorship or similar agreements between the NHL (or NHL affiliates) and third parties, all as the same may now exist or hereafter be amended or enacted or as they may be interpreted by the Commissioner.


8. RELEASE OF LIABILITY: By participating in this Sweepstakes, entrants agree to release and hold harmless Sponsor, Milkshake Factory, ARAMARK Sports and Entertainment Services, LLC, the NHL, and each of their respective parent companies, subsidiaries, affiliates, advertising/promotion agencies, and each of their shareholders, partners, members, directors, officers, employees, franchisees, and agents (“Released Parties”) from and against any claim or cause of action, including, but not limited to, personal injury, death, or damage to or loss of property, arising out of participation in the Sweepstakes or receipt or use or misuse of the Prize, and for claims based on publicity rights and intellectual property rights, defamation or invasion of privacy.


9. LIMITATIONS OF LIABILITY: The Released Parties are not responsible for: (1) any incorrect or inaccurate information, whether caused by entrants, printing errors or by any of the equipment or programming associated with or utilized in the Sweepstakes; (2) technical failures of any kind, including, but not limited to malfunctions, interruptions, or disconnections in cellular networks, phone lines or network hardware or software; (3) unauthorized human intervention in any part of the entry process or the Sweepstakes; (4) technical or human error which may occur in the administration of the Sweepstakes or the processing of entries; (5) late, lost, undeliverable, damaged or stolen mail; or (6) any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Sweepstakes or receipt or use or misuse of any Prize. If for any reason an entrant’s entry is confirmed to have been erroneously deleted, lost, or otherwise destroyed or corrupted, entrant’s sole remedy is another entry in the Sweepstakes, if it is possible. If the Sweepstakes, or any part of it, is discontinued for any reason, Sponsor or the Penguins, in their sole discretion, may elect to hold a random drawing from among all eligible entries received up to the date of discontinuance for any or all of the prizes offered herein. No more than the stated number of prizes will be awarded. In the event that production, technical, seeding, programming or any other reasons cause more than the stated number of prizes as set forth in these Official Rules to be available and/or claimed, Sponsor and the Penguins reserve the right to award only the stated number of prizes by a random drawing among all legitimate, un-awarded, eligible prize claims.


10. DISPUTES: Except where prohibited, all entrants agree that: (1) any and all disputes, claims and causes of action arising out of or connected with the Sweepstakes or any Prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the courts in the Commonwealth of Pennsylvania; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Sweepstakes, but in no event attorneys’ fees; and (3) under no circumstances will entrants be permitted to obtain awards for, and entrants hereby waive all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of the entrant and Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of the Commonwealth of Pennsylvania without giving effect to any choice of law or conflict of law rules (whether of the Commonwealth of Pennsylvania or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the Commonwealth of Pennsylvania.


11. GENERAL CONDITIONS: Released Parties are not responsible for any typographical or other error in the printing, the offering or the announcement of any prize or in the administration of the Sweepstakes. Sponsor will not be responsible for incomplete, undecipherable, lost, late, damaged, misdirected or mutilated entries, misdirected or faulty messages or submissions, or for any technical problems, incorrect announcements of any kind, hardware or software failures of any kind including any injury or damage related to mobile devices or computers. Incomplete/illegible entries are void. Sponsor is not responsible for any human or other error that may occur in the processing of the entries, nor is Sponsor responsible for any error, omission, interruption, deletion, defect, or delay in operation or transmission, theft or destruction or unauthorized access to or alteration of entries, or for technical, network, telephone, computer hardware or software malfunctions of any kind, or inaccurate transmission of, or failure to receive any entry information on account of technical problems or failures of any wireless or internet service providers, traffic congestion on the Internet or at any web site or any combination thereof, which may limit a person’s ability to participate in the Sweepstakes or receive communications from Sponsor. If, for any reason, the Sweepstakes is not capable of running as planned, Sponsor may, in its sole discretion, void any suspect entries and (i) cancel or terminate the Sweepstakes; (ii) modify or suspend the Sweepstakes to address the impairment and then resume the Sweepstakes in a manner that best conforms to the spirit of these Official Rules; and/or (iii) award the prize in accordance with the winner selection criteria set forth above from among all eligible, non-suspect entries received. Sponsor reserves the right, in its sole discretion, to disqualify any individual they find to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of the Official Rules of this or any other promotion or in an unsportsmanlike or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Sweepstakes may be a violation of criminal and civil law, and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision.



12. PRIVACY: All information submitted to Sponsor as part of a Sweepstakes will be treated in accordance with Sponsor’s privacy policy, available at and these Official Rules. If you are selected as a winner, your personal information may be included on a publicly-available winner’s list.


13.WINNERS’ LIST: For the names of the winners, send a self-addressed stamped envelope to Milkshake Factory – Pittsburgh Penguins 10 Days of Giveaways Sweepstakes Winners’ List, Pittsburgh Penguins LP, 1001 Fifth Avenue, Pittsburgh, PA 15219. Requests for winner information must be received within ninety (90) days after the Sweepstakes Period.


14. SPONSOR: Milkshake Factory, 1705 EAST CARSON STREET, PITTSBURGH, PA 15203.